Refund policy

OmegAid Hub: Returns and Refunds Policy

We at OmegAid Hub understand that sometimes things don't go as planned. That's why we offer a hassle-free returns and refunds policy, ensuring your satisfaction with every purchase.

Returning Items:

    • Change of Mind: Within 7 days of purchase, you can return your item for a full refund or exchange, provided it meets the following conditions:
        • Original packaging and condition intact
        • Not worn or used
        • Not expired (perishable items)
        • Not a medical or personal care item (used)
        • Not covered by warranty or consumer guarantees
    • Faulty Products: If your item is faulty, you're entitled to a replacement, repair, or refund under consumer guarantees. This applies when the product:
        • Is unsafe
        • Significantly differs from the description
        • Arrives damaged (excluding misuse)
    • Proof of Purchase: Remember, a receipt or verifiable proof of purchase is required for all returns.

How to Return:

    1. Contact our friendly Customer Support team at 1300 886 601 to initiate your return request.
    1. We'll guide you through the process and provide a return shipping label (if applicable).
    1. Pack your item securely in its original packaging and include any relevant paperwork.
    1. Ship the package back to us using the provided label or your preferred method.

Additional Notes:

    • Delivery fees are non-refundable.
    • Please refer to our website for specific details on returns for certain product categories (e.g., washable items, nutritional products).

Manufacturer's Warranties:

Some OmegAid Hub products come with additional manufacturer's warranties. You can contact the manufacturer directly for any warranty claims. Our customer service team is also happy to assist you with any inquiries.

Consumer Guarantees:

Remember, all OmegAid Hub goods and services come with automatic consumer guarantees under Australian Consumer Law. If you believe your purchase fails to meet these guarantees, you may be entitled to a remedy by law.

We aim to ensure a smooth and satisfying experience for every OmegAid Hub customer. Our returns and refunds policy is just one way we strive to achieve that. If you have any questions, please don't hesitate to contact us.