Contact information

OmegAid Hub: Feedback and Concerns

We value your feedback and want to hear from you! Whether you have suggestions for improvement or a concern to address, we're here to listen.

Sharing your thoughts:

• General Feedback: Use our online feedback form to tell us what you think! Share your ideas, suggestions, or anything you'd like to see us do differently. Your input helps us shape a better experience for everyone.

• Product-related Concerns: If you have an issue with a product, you can report it through our online form or reach out to our friendly Customer Services team at 1300 88 66 01.

Making a complaint:

• In-person: Speak directly to a OmegAid Hub employee and explain your issue step-by-step. If not resolved immediately, ask to speak with the service manager.

• Online form: Use our convenient online complaint form, accessible via the provided link. Upon submission, you'll receive a confirmation email with a receipt ID for your records (downloadable as a PDF).

• Phone: Dial 1300 88 66 01 to speak with our Customer Services team and address your concern.

Your rights and our commitment:

• As a OmegAid Hub customer, you have the right to voice your concerns and have them addressed promptly, fairly, and without fear of retaliation.

• We ensure your feedback and complaints are handled confidentially and professionally.

• Every bit of your input helps us learn and improve our services.

Remember, your voice matters! Don't hesitate to share your feedback or raise any concerns you might have. We're always here to listen and take action.